Privacy Statement
Tri-Pointe Community Credit Union Privacy Notice and
Disclosure
Tri-Pointe Community Credit Union, your member owned financial institution,
is committed to providing you with competitive products and services to
meet your financial needs and help you reach your goals. We are equally
committed to protecting the privacy of our members. Under federal laws,
we are required to give you this privacy notice. It describes our credit
union's privacy policy and practices concerning the personal information
we collect and disclose about our members. It also includes information
about the parties who receive personal and sometimes nonpublic information
from us as we conduct the business of the credit union.; If after reading
this notice you have questions, please contact us at: (800) 695-1325 or
write:
Member Services
Tri-Pointe Community Credit Union
2343 E. Hill Rd.
Grand Blanc, MI 48439
Information We Collect About You
We collect non-public personal information about you from the following
sources such as, but not limited to, your name, address, social security
number, employer, income, and account information at other financial institutions,
- Information we receive from you on applications and other forms
- Information about your transactions
- Information “related to your creditworthiness” we receive from a consumer reporting agency
- Information we receive from W2’s and check stubs
We may disclose all of the information we collect, as described above, as permitted by law.
Parties Who Receive Information From Us
We may disclose non-public personal information about you to the following
types of third parties:
Financial service providers, such as
- Insurance companies, mortgage services
- Companies, and IRA Servicers
Non-financial companies, such as consumer reporting agencies, data processors, check/share draft printers, financial statement publishers, plastic card processors, and government agencies.
Disclosure of Information to Parties That Provide Services
to Us
In order for us to conduct the business of the credit union, we may disclose
all of the information we collect, as described above, to companies that
perform marketing or other services on our behalf or to other financial
institutions with which we have joint marketing agreements so that we
may provide members competitive products and services. We may also
disclose non-public personal information about you under circumstances
as permitted or required by law. These disclosures typically include
information to process transactions on your behalf, conduct the operations
of our credit union, follow your instructions as you authorize, or protect
the security of our financial records.
To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to third parties.
Disclosure of Information About Former Members
If you terminate your membership with Tri-Pointe Community Credit Union,
we will not share information we have collected about you, except as may
be permitted or required by law.
How We Protect Your Information
We restrict access to nonpublic personal information about you to those
employees who need to know that information to provide products or services
to you. We maintain physical, electronic or procedural safeguards
that comply with federal regulations to guard your nonpublic personal
information.
Under no circumstances do we provide any information we collect about you to telemarketers or third parties that do not act on your behalf as a member of this credit union. We provide all users of our ATMs with protection of their personal financial information.
Information collected from our web site
The safety and privacy of our web site visitors is one
of our fundamental responsibilities. The following information will help
you to understand how we protect the information gathered from www.tripointecu.com
Tri-Pointe Community Credit Union collects information such as:
- E-mail addresses
- Internet Service Provider address
- Access time and date
- Clickstreams
- Failed logon attempts
We collect this information for internal reporting of web site statistics, and product monitoring to improve our services. Information obtained from our web site is kept secure, and access to that information is limited within the credit union to personnel who need to know the information to provide products or service to our members and to properly operate the credit union.
Web site security measures
Tri-Pointe Community Credit Union’s web site has security measures in place to protect against access, misuse or alteration of your information. All sensitive transactions use Secure Socket Layer (SSL) encrypted network transmissions. (SSL was created for use in transmitting private information over the Internet and encrypts [converts data into secret code] information exchanged between a web browser and a web server). All online applications within "Home Banking" are housed on a secure web server. Tri-Pointe Community Credit Union may use feedback from visitors that is received via e-mail from our site to respond to inquiries, comments, or suggestions.
This information about members and former members is never
disclosed to third parties except as permitted or required by law.
Tri-Pointe Community Credit Union asks that you do not send confidential
information to us via e-mail. E-mail is not necessarily secure against
interception. If your communication is sensitive, or includes personal
information such as member numbers, credit card numbers, personal identification
numbers, social security number, or date of birth, you should contact
us by phone or regular mail.
Our web site may contain links to other web sites. Tri-Pointe Community Credit Union is not responsible for the privacy practices of those sites. We encourage all users to read the privacy statement of all linked web sites.
Tri-Pointe Community Credit Union does not knowingly solicit data from children. We recognize that protecting children's identities and privacy on-line is important and the responsibility to do so rests with both the online industry and parents.
What Members Can Do to Help
Tri-Pointe Community Credit Union is committed to protecting the privacy
of its members. Members can help by following these simple guidelines:
- Protect you account numbers, plastic card numbers, PINs or passwords. Never keep your PIN with your card, which can provide free access to your account if your card is lost or stolen.
- Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you explaining the call is on behalf of the credit union and asks you for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
- Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
- Let us know if you have questions.
This information about members and former members is never disclosed to third parties except as permitted or required by law.
To enhance the personalization and performance of a user's experience and to secure an audit trail for Tri-Pointe Connect transactions, Tri-Pointe Credit Union utilizes "cookies" (very small files that a web site sends to the visitor's browser for record-keeping purposes). Cookies function as identification cards and also record the visitor's preferences. Cookies cannot deliver viruses. User's can set their browser to deliver a message when a cookie has been sent, allowing them to decide whether to accept or reject it. However, to tailor web site content to our visitor's interests and to complete Tri-Pointe Connect transactions, all cookies must be accepted for Tri-Pointe Credit Union web site use. All of our cookies are temporary, which means they are active only as long as the user's browser is running and are deleted when the session has ended.
Please do not hesitate to call us - We are here to serve you!
